Remote Customer Success Manager - Scale Adoption & Renewals

Canals; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Real-world impact on global supply chains

Strong engineering culture

Flexible remote-first work environment

Collaborative team with diverse backgrounds

Job summary

A leading supply chain technology startup is seeking a Customer Success Manager to oversee the post-sale relationship for clients. This role involves managing a portfolio of accounts to ensure successful adoption and high retention rates. Candidates should have 5-8 years of experience in Customer Success within a B2B SaaS context, strong communication skills, and a proactive mindset. Join this fast-growing team to positively impact global supply chains and build scalable systems for customer success.

Qualifications

• 5-8 years of experience in Customer Success for B2B SaaS products.
• Experience in building playbooks and processes in startups.
• Proven success in driving product adoption and renewals.

Responsibilities

• Own and drive customer relationships for adoption and retention.
• Lead onboarding and training sessions.
• Monitor metrics to identify gaps and opportunities.
• Partner with teams to resolve customer issues efficiently.
• Conduct regular business reviews demonstrating ROI.

Skills

Customer Success management

B2B SaaS experience

Relationship-building

Technical problem-solving

Analytical skills

Organizational skills

Job description

A leading supply chain technology startup is seeking a Customer Success Manager to oversee the post-sale relationship for clients. This role involves managing a portfolio of accounts to ensure successful adoption and high retention rates. Candidates should have 5-8 years of experience in Customer Success within a B2B SaaS context, strong communication skills, and a proactive mindset. Join this fast-growing team to positively impact global supply chains and build scalable systems for customer success.