Chief Customer Success & Growth Officer

iboss; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary + performance-based bonus

Comprehensive health, dental, and vision benefits

401(k) with company match

Unlimited PTO and paid holidays

Opportunity to impact a fast-growing company

Job summary

A leading cybersecurity firm in the United States is seeking a Chief Customer Success Engineer to scale its Customer Success organization. In this executive role, you will drive customer retention and satisfaction across the enterprise customer base, ensuring they realize the full value of the platform. You will lead a team of Customer Success Managers, collaborate cross-functionally, and shape the future of Customer Success in a highly innovative environment with significant growth opportunities.

Qualifications

• 10+ years in Customer Success or related roles, with 4 years in senior leadership.
• Proven track record managing relationships with Fortune 500 companies.
• Strong communication and presentation skills.

Responsibilities

• Lead and mentor Customer Success Managers focused on enterprise accounts.
• Own key metrics like NRR, GRR, and customer satisfaction.
• Design the enterprise customer journey from onboarding to renewal.

Skills

Customer Success Leadership

Strategic Planning

Communication Skills

Stakeholder Management

Data Analysis

Education

Bachelor's degree in Computer Science

Job description

A leading cybersecurity firm in the United States is seeking a Chief Customer Success Engineer to scale its Customer Success organization. In this executive role, you will drive customer retention and satisfaction across the enterprise customer base, ensuring they realize the full value of the platform. You will lead a team of Customer Success Managers, collaborate cross-functionally, and shape the future of Customer Success in a highly innovative environment with significant growth opportunities.