Enterprise Customer Success Manager: Drive ROI & Exec Alignment (Hybrid)

Iru; Miami (FL); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment (3 days in office per week)

100% medical, dental, and vision coverage

401(K) with a 4% company match

20 days PTO

Equity for full‑time employees

In-office lunch stipend

Paid leave for new parents

Mental health benefits

Employee discounts

Onsite fitness center

Free parking

Opportunities for career growth

Job summary

A leading AI security platform in Miami seeks a Customer Success Manager to manage strategic enterprise accounts. This hybrid role involves working with executive stakeholders to ensure customer success and drive product adoption. Candidates should have 3–6 years of experience in customer success or account management within the SaaS industry and a proven track record in managing enterprise accounts. The position offers competitive salary and excellent benefits, fostering an inclusive work environment.

Qualifications

• 3–6+ years of customer success or account management experience in SaaS.
• Experience managing enterprise accounts with ARR $5M+.
• Proven ability to build executive relationships and drive strategic conversations.

Responsibilities

• Manage a portfolio of strategic enterprise accounts.
• Develop tailored success plans tied to customer business objectives.
• Drive product adoption and measurable ROI across organizations.

Skills

Customer success management

Account management

Business acumen

Communication skills

Consultative approach

Job description

A leading AI security platform in Miami seeks a Customer Success Manager to manage strategic enterprise accounts. This hybrid role involves working with executive stakeholders to ensure customer success and drive product adoption. Candidates should have 3–6 years of experience in customer success or account management within the SaaS industry and a proven track record in managing enterprise accounts. The position offers competitive salary and excellent benefits, fostering an inclusive work environment.