Cybersecurity Customer Success Manager - Remote

TENEX.AI; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Growth and development opportunities

Job summary

A leading cybersecurity firm is seeking a Customer Success Manager to advocate for customers and ensure they achieve their security goals through our MDR platform. Responsibilities include driving engagement, retention, and execution of success plans, along with managing post-sale relationships. Candidates should have 3+ years of experience in a customer success role within cybersecurity and possess strong analytical abilities. This remote role may include relocation options, offering a competitive salary and benefits.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Strong understanding of cybersecurity principles and threat detection.
• Proven ability to manage customer relationships and drive adoption.

Responsibilities

• Act as a trusted advisor to customers ensuring they leverage TENEX’s MDR platform.
• Own the customer relationship post-sale, driving engagement and retention.
• Develop and execute customer success plans for smooth onboarding.

Skills

Customer relationship management

Problem-solving skills

Analytical skills

Excellent communication

Education

Bachelor’s degree in Cybersecurity, Computer Science, Business

Tools

SIEM

EDR

SOAR

Job description

A leading cybersecurity firm is seeking a Customer Success Manager to advocate for customers and ensure they achieve their security goals through our MDR platform. Responsibilities include driving engagement, retention, and execution of success plans, along with managing post-sale relationships. Candidates should have 3+ years of experience in a customer success role within cybersecurity and possess strong analytical abilities. This remote role may include relocation options, offering a competitive salary and benefits.