Commercial Banking Ops & Client Experience Partner

Bbcnbank; Los Angeles (CA); Hybrid; USD 46,000 - 50,000; Full time

Job summary

Bank of Hope in Los Angeles is seeking a Commercial Operations Support Officer to assist Commercial Service Officers and deliver exceptional client experiences. You will support internal colleagues, process account maintenance, handle manual transactions, and respond to inquiries from clients and Relationship Managers, while upholding compliance and controls.

This full-time role requires a Bachelor's in finance/business/economics and at least 3 years in commercial banking; strong organization,

Qualifications

• Bachelor's Degree in Finance, Business or Economics.
• 3+ years of experience in commercial banking.
• Proven track record in delivering high levels of customer service.
• Ability to work independently and be self-directed.

Responsibilities

• Provide direct support for internal colleagues based on department needs.
• Process account maintenance as requested.
• Prepare and process manual transactions as needed.
• Respond to service inquiries from clients or Relationship Managers.
• Comply with policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
• Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Skills

Customer service

Communication

Organizational skills

Self-directed

Education

Bachelor's Degree in Finance/Business/Economics

Tools

MS 365

Job description

The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences. They will collaborate with colleagues and leaders to ensure seamless service experience for Commercial Banking clients.=

• Provides direct support for internal colleagues based on department needs.
• Process account maintenance as requested.
• Prepare and process manual transactions as needed.
• Respond to service inquiries from clients or Relationship Managers.
• Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
• Process account maintenance as requested.
• Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Bachelor’s Degree (preferably in Finance, Business or Economics)

Prior Experience

• 3+ years experience in commercial banking

Required

• Proven track record in delivering high levels of customer service
• Must be able to work independently, a motivated and self-directed individual

Technical Skills

• Strong organizational skills
• Excellent communication and interpersonal abilities
• Proficient in MS 365 products
• Banking regulations and compliance standards

The salary range for this full-time position is $33.65 - $36.06 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.