Bilingual Operations Admin Officer I — Banking Ops

Open Bank; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, & Vision insurance

Life, AD&D, & Long-Term Disability

Flexible Spending Account (FSA)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Company Paid Lunch

Job summary

Open Bank is seeking an Operations Admin Officer I in Los Angeles to support daily operations, branch services, and regulatory compliance. The role emphasizes customer service excellence and cross-team coordination to maintain system integrity and client satisfaction.

The ideal candidate holds a Bachelor's degree in business administration or related field with at least three years in bank operations, and bilingual English/Korean skills are preferred to serve diverse clients effectively.

Qualifications

• Bachelor's degree in business administration or related field or equivalent experience.
• Minimum three years of experience in bank operations required.
• Ability to retain a broad knowledge of tasks performed in the operations functions.
• Ability to analyze and organize financial information and perform financial calculations.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Bilingual in English and Korean is preferred.

Responsibilities

• Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.
• Reconcile various general ledgers and ensure daily reconciliation.
• Processing legal processing for all subpoenas and levies.
• New Account Quality Assurance Review for all branches
• Answer internal calls timely and reinforce superior client service through his/her own example along with appropriate follow through with involved employees.
• Maintain up to date with the current compliance requirements and assist in Regulation E training branch staff.
• Assists all branch offices in resolving operational and system inquiries and providing support.

Skills

Bilingual English/Korean

Customer service

Relationship management

Communication skills

General ledger reconciliation

Education

Bachelor's degree in business administration or related field

Job description

Open Bank is seeking an Operations Admin Officer I in Los Angeles to support daily operations, branch services, and regulatory compliance. The role emphasizes customer service excellence and cross-team coordination to maintain system integrity and client satisfaction.

The ideal candidate holds a Bachelor's degree in business administration or related field with at least three years in bank operations, and bilingual English/Korean skills are preferred to serve diverse clients effectively.