Banking Services Specialist: Loans & Client Support

California Bank of Commerce; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

California Bank of Commerce seeks a Banking Services Officer to oversee commercial loan, deposit and treasury management servicing, acting as the primary contact for client servicing and resolving issues with independent judgment while ensuring regulatory compliance and excellent service levels.

The role collaborates with Relationship Managers, Lending, Operations and Compliance to deliver accurate, timely banking services and to support onboarding, documentation, and ongoing servicing in line

Qualifications

• 3+ years of commercial banking servicing experience.
• Strong knowledge of BSA/AML, CIP and CDD.
• Proficient in Microsoft Office and bank systems.
• Excellent written and verbal communication.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Administers and oversees complex loan and deposit servicing activities, exercising independent judgment in resolving routine and non-routine issues, approving exceptions within delegated authority, and ensuring adherence to regulatory and Bank requirements across the account lifecycle.
• Reviews, prepares and oversees loan, deposit, and cash management documentation for new, renewed, and amended accounts, ensuring accuracy, completeness, and compliance.
• Coordinates and evaluates the documentation required for loan renewals and annual reviews, determining necessary financial information and ensuring its accuracy and completeness.
• Maintains credit files, updates covenant tracking system and servicing ticklers, collects and reviews financials, collateral, insurance, and verification documentation for completeness, accuracy, and compliance.
• Utilizes Bank systems, including SharePoint and other approved platforms, to manage client records, track servicing status, monitor key deadlines, and support appraisal and environmental processes.
• Coordinates and oversees loan payoff requests, UCC searches, flood certifications, credit reports, and related third-party services, assessing results for accuracy.
• Maintains and administers approved limits for overdraft approvals and fee waivers, exercising sole and independent judgment within established Bank policies and delegated authority.

Skills

Communication

Analytical skills

Banking regulations

Office software

Client servicing

Time management

Education

Associate degree (bachelor's preferred)

Tools

Microsoft Office

Job description

California Bank of Commerce seeks a Banking Services Officer to oversee commercial loan, deposit and treasury management servicing, acting as the primary contact for client servicing and resolving issues with independent judgment while ensuring regulatory compliance and excellent service levels.

The role collaborates with Relationship Managers, Lending, Operations and Compliance to deliver accurate, timely banking services and to support onboarding, documentation, and ongoing servicing in line