Collision Service Advisor: Estimates & Customer Care

Crash-Champions-Collision-Repair-Team-1; Huntingdon Valley (PA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking candidates for a role involving learning and performing collision repair estimates while educating customers on the repair process and insurance steps. The program emphasizes on-time attendance, professional appearance, and completing required training such as CYOU and I-CAR, with weekly trackers and hands-on customer interaction.

Responsibilities include delivering accurate estimates to meet KPI targets and DRP requirements, assisting in total loss administration, and

Qualifications

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2
• Write as many estimates as possible

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals
• Finalizing total loss administration
• Providing personal, trusted service by reviewing the comprehensive repair process with customers. Greeting customers by phone or in-person; educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Job description

Crash Champions is seeking candidates for a role involving learning and performing collision repair estimates while educating customers on the repair process and insurance steps. The program emphasizes on-time attendance, professional appearance, and completing required training such as CYOU and I-CAR, with weekly trackers and hands-on customer interaction.

Responsibilities include delivering accurate estimates to meet KPI targets and DRP requirements, assisting in total loss administration, and