Collision Estimator: Accurate Estimates & Customer Care

Crash Champions; Chagrin Falls (OH); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in the United States is seeking a motivated customer service professional to guide clients through the collision repair process, explain insurance steps, and ensure a smooth experience from intake to completion.

You will educate customers, generate and finalize repair estimates, monitor progress, and coordinate with body technicians to maintain quality standards while delivering transparent updates to clients.

Qualifications

• Customer Service Skills.
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Adaptability in fast-paced environment

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in the United States is seeking a motivated customer service professional to guide clients through the collision repair process, explain insurance steps, and ensure a smooth experience from intake to completion.

You will educate customers, generate and finalize repair estimates, monitor progress, and coordinate with body technicians to maintain quality standards while delivering transparent updates to clients.