Collision Repair Advisor: Estimates & Customer Care

Crash Champions; Plainfield (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is a fast-growing, multi-shop operator delivering high-quality collision repair across the U.S. The program role offers hands-on training with CYOU and I-CAR, focusing on accurate estimates, customer education, and Total Loss workflow.

You will engage customers in-person or by phone, review repair steps, and support DRP KPI goals. The position emphasizes professionalism, punctuality, and consistent attendance, with structured training and weekly progress tracking through Stage 2.

Qualifications

• Arrive every day, on time, ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Attend calls.
• Complete all required training including CYOU and I-CAR.
• Complete tracker once per week through the end of Stage 2.

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.

Skills

Punctuality

Ambition

Professional appearance

Customer focus

Job description

Crash Champions is a fast-growing, multi-shop operator delivering high-quality collision repair across the U.S. The program role offers hands-on training with CYOU and I-CAR, focusing on accurate estimates, customer education, and Total Loss workflow.

You will engage customers in-person or by phone, review repair steps, and support DRP KPI goals. The position emphasizes professionalism, punctuality, and consistent attendance, with structured training and weekly progress tracking through Stage 2.