Collision Repair Estimator & Customer Experience Pro

Crash Champions

Spring Branch (TX)

On-site

USD 21,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking candidates for a program-driven role in our fast-growing collision repair network. You will learn to craft accurate repair estimates, educate customers on the repair process and insurance procedures, and support DRP partnerships while upholding KPI targets.

The position emphasizes customer service, professional conduct, and completing CYOU and I-CAR training. Posted pay ranges from USD 15.00 to USD 21.05 per hour with comprehensive benefits including medical, dental,

Qualifications

Arrive every day, on time, ready to learn.
Commit to 7-9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete training including CYOU and I-CAR.
Complete tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimizing and developing accurate repair estimates.
Educating customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
Providing all estimates to succeed in DRP partnerships and KPI goals.
Finalizing total loss administration.
Providing personal, trusted service by reviewing the repair process with customers.
Greeting customers by phone or in-person.
Educating customers about the collision repair process including insurance claims information and payment procedures.