Collision Repair Service Advisor & Estimating Coordinator

The Body Shop; Texas; On-site; USD 42,000 - 62,000; Full time

Job summary

The Body Shop Garland is seeking a Service Advisor to deliver an exceptional customer experience by coordinating vehicle repairs, creating estimates, and communicating with customers and insurers throughout the repair process. You’ll document assessments, parts replacement needs, and ensure alignment with our KPI goals.

In this role, you will participate in daily production meetings, support team members, and complete training as recommended by the Store Manager.

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1-year experience.
• Willingness to complete I-CAR Training.

Responsibilities

• Document customer interactions accurately and update records.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate customer requests to the appropriate team members.
• Present a positive, welcoming attitude to customers in person and on the phone.
• Participate in daily production meetings and support management.
• Assist team members as needed and attend trainings.
• Maintain store KPIs by performing duties efficiently.

Skills

Customer service

Communication skills

Basic computer skills

Valid driver’s license

Education

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Job description

The Body Shop Garland is seeking a Service Advisor to deliver an exceptional customer experience by coordinating vehicle repairs, creating estimates, and communicating with customers and insurers throughout the repair process. You’ll document assessments, parts replacement needs, and ensure alignment with our KPI goals.

In this role, you will participate in daily production meetings, support team members, and complete training as recommended by the Store Manager.