Service Advisor

The Body Shop; Texas; Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

The Body Shop Garland is seeking a Service Advisor to deliver an exceptional customer experience by coordinating vehicle repairs, creating estimates, and communicating with customers and insurers throughout the repair process. You’ll document assessments, parts replacement needs, and ensure alignment with our KPI goals.

In this role, you will participate in daily production meetings, support team members, and complete training as recommended by the Store Manager.

Qualificações

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1-year experience.
• Willingness to complete I-CAR Training.

Responsabilidades

• Document customer interactions accurately and update records.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate customer requests to the appropriate team members.
• Present a positive, welcoming attitude to customers in person and on the phone.
• Participate in daily production meetings and support management.
• Assist team members as needed and attend trainings.
• Maintain store KPIs by performing duties efficiently.

Conhecimentos

Customer service

Communication skills

Basic computer skills

Valid driver’s license

Formação académica

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Descrição da oferta de emprego

Job Description

The Service Advisor's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Service Advisor accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Service Advisor plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs..

Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production meetings” with the Management Team, as required
• Support all team members when required
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training

Required Skills/Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Company Description

The Body Shop is a growing, multi-location collision repair organization committed to quality, integrity, and top-tier customer service. We are looking for a reliable and detail-oriented Parts Associate to join our team and support daily operations at our Garland location.

Company Description

The Body Shop is a growing, multi-location collision repair organization committed to quality, integrity, and top-tier customer service. We are looking for a reliable and detail-oriented Parts Associate to join our team and support daily operations at our Garland location.