Collision Repair Service Advisor – Growth & Certification

OpenRoad Collision; Baytown (TX); On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

I-CAR Gold Certified

OEM Certified

Competitive compensation

Opportunities for growth

Positive work environment

Job summary

OpenRoad Collision in Baytown, TX is seeking a Service Advisor to serve as the primary liaison for customers and insurers, managing estimates and keeping the repair process on track.

You will provide status updates, submit supplements, and oversee billing to ensure timely collections. The role emphasizes attention to detail, independence, teamwork, and a strong commitment to excellent customer service.

Qualifications

• Ability to work independently and as part of a team.
• High attention to detail and commitment to top-quality workmanship.
• Dependable with a customer-focused mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service and a customer-first approach.
• Strong organizational skills in a fast-paced environment.
• Proficient computer skills; CCC One estimating software preferred.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Detail-oriented

Team player

Multitasking

Independent worker

Tools

CCC One

Job description

OpenRoad Collision in Baytown, TX is seeking a Service Advisor to serve as the primary liaison for customers and insurers, managing estimates and keeping the repair process on track.

You will provide status updates, submit supplements, and oversee billing to ensure timely collections. The role emphasizes attention to detail, independence, teamwork, and a strong commitment to excellent customer service.