Auto Collision Service Advisor

Better Collision Centers

Beaufort (SC)

On-site

USD 40,000 - 65,000

Full time

2 days ago

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Job summary

Better Collision Centers in the United States is seeking an experienced automotive estimator to join our busy shop. This full-time role focuses on estimating drive-in and walk-in repairs, developing comprehensive repair plans, and maintaining DRP compliance through proper authorizations and paperwork.

The position requires delivering high-quality customer service, coordinating with customers and the team, and ensuring accurate documentation from intake to final delivery.

Responsibilities

Estimate all drive-in appointments as well as walk in customers and complete repair plans
Complete process review with customer
Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
Check in vehicle upon drop of with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation
Provide post repair plan communication including all vehicle status updates
Complete total loss administration
Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
Final QC, including test drive
Deliver vehicle to customer upon completion
Comply with all Better Collision safety rules, guidelines and standards
Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Job description

The position requires delivering high-quality customer service, coordinating with customers and the team, and ensuring accurate documentation from intake to final delivery.

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