Collision Repair Service Advisor: Customer Care & Estimates

OpenRoad Franks Collision LLC; Baytown (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits discussed at interview

Growth opportunities

Job summary

Open Road Collision group DBA Frank's Collision is seeking a motivated Service Advisor to join our team in Baytown, TX. You will be the primary contact for customers and insurance companies, reviewing estimates for accuracy, and providing regular status updates throughout the repair process.

You will handle submission of estimates and supplements to insurers, while overseeing accounts receivable for assigned vehicles and ensuring accurate billing and collections.

Qualifications

• Experience in customer service and a focus on delivering top-quality service.
• Strong communication and organizational skills for a fast-paced shop environment.
• Ability to manage multiple tasks and maintain accuracy under pressure.

Responsibilities

• Serve as primary contact for customers and insurance companies throughout the repair process.
• Review and verify insurance estimates for accuracy and completeness.
• Provide regular status updates to customers and maintain clear communication at all stages.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles and ensure accurate billing and collections.

Skills

Customer service

Communication

Organizational skills

Teamwork

Multitasking

Computer skills

CCC One

Tools

CCC One estimating

Job description

Open Road Collision group DBA Frank's Collision is seeking a motivated Service Advisor to join our team in Baytown, TX. You will be the primary contact for customers and insurance companies, reviewing estimates for accuracy, and providing regular status updates throughout the repair process.

You will handle submission of estimates and supplements to insurers, while overseeing accounts receivable for assigned vehicles and ensuring accurate billing and collections.