Collision Repair Service Advisor

OpenRoad Collision; Midwest City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

OpenRoad Collision in Midwest City, OK is seeking a motivated Service Advisor to be the primary liaison between customers, insurers, and our repair team, ensuring a smooth process from intake to finish.

You will review estimates, provide status updates, submit supplements to insurers, and manage accounts receivable while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Demonstrated ability to work independently and as part of a team.
• High attention to detail and commitment to delivering top-quality workmanship.
• Dependable, customer-focused mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service – customer-first approach.
• Organizational skills to handle multiple tasks in a fast-paced environment.
• Strong computer proficiency; CCC One estimating software preferred.
• Team player with energetic, collaborative attitude.
• Must be 18 years or older to apply.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop's estimating staff.
• Provide regular status updates to customers, maintaining clear communication.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Attention to detail

Customer service

CCC One

Organizational skills

Team player

Independent worker

Communication

Problem solving

Multitasking

Computer literacy

Tools

CCC One estimating

Job description

OpenRoad Collision in Midwest City, OK is seeking a motivated Service Advisor to be the primary liaison between customers, insurers, and our repair team, ensuring a smooth process from intake to finish.

You will review estimates, provide status updates, submit supplements to insurers, and manage accounts receivable while delivering outstanding customer service in a fast-paced environment.