Collision Service Advisor — Estimating & Customer Care

Better Collision; Beaufort (SC); On-site; USD 50,000 - 75,000; Full time

Job summary

Better Collision is seeking an Auto Body Estimator in Beaufort, SC to estimate drive-in and walk-in repairs and develop detailed repair plans. You will ensure DRP compliance, prepare authorizations, and coordinate with customers throughout the process.

You will review repair orders, document progress, and support post-repair activities from intake to final delivery. This role requires physical stamina and adherence to safety standards in a busy shop environment.

Responsibilities

• Estimate all drive-in appointments as well as walk in customers and complete repair plans.
• Complete process review with customer.
• Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations.
• Check in vehicle upon drop off with customer.
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice).
• Post repair plan documentation and all vehicle status updates.
• Complete total loss administration.
• Deliver vehicle to customer upon completion.
• Comply with all Better Collision safety rules, guidelines and standards.
• Perform other related duties as assigned including washing cars, cleaning the shop, assisting teammates, etc.

Job description

Better Collision is seeking an Auto Body Estimator in Beaufort, SC to estimate drive-in and walk-in repairs and develop detailed repair plans. You will ensure DRP compliance, prepare authorizations, and coordinate with customers throughout the process.

You will review repair orders, document progress, and support post-repair activities from intake to final delivery. This role requires physical stamina and adherence to safety standards in a busy shop environment.