Collision Repair Service Advisor - Customer-Focused Growth

Allard Collision; Glendale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Allard Collision, part of the Open Road Collision group, seeks a Service Advisor to be the primary liaison with customers and insurers, guiding repairs from estimate through delivery. You will verify estimates, provide status updates, manage billing, and support team collaboration in a fast-paced shop environment that values accuracy, service quality, and a positive customer experience.

Join a team that emphasizes integrity, learning, and professional growth while delivering high-quality

Qualifications

• Demonstrated ability to work independently and as part of a team.
• High attention to detail and accuracy in communications and documentation.
• Dependable, customer-focused mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service and problem-solving skills.
• Organizational skills to manage multiple tasks in a fast-paced environment.
• Proficient with CCC One estimating and management software (preferred).

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Organizational skills

Team player

Attention to detail

Independent worker

Tools

CCC One

Job description

Allard Collision, part of the Open Road Collision group, seeks a Service Advisor to be the primary liaison with customers and insurers, guiding repairs from estimate through delivery. You will verify estimates, provide status updates, manage billing, and support team collaboration in a fast-paced shop environment that values accuracy, service quality, and a positive customer experience.

Join a team that emphasizes integrity, learning, and professional growth while delivering high-quality