Collision Repair Estimator: Grow with a Top Team

Boyd Group; San Antonio (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Job summary

Gerber Collision & Glass in San Antonio, TX is seeking an experienced Estimator to manage customer communications and vehicle repair assessments. The role requires DRP experience and solid customer service skills, with emphasis on accurate documentation and insurance coordination.

The Estimator will assess vehicle damage, document repairs and parts, and work with a team to meet KPIs. A stable career path with benefits and ongoing training is offered.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP experience

CCC1 experience

Customer service

I-CAR training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in San Antonio, TX is seeking an experienced Estimator to manage customer communications and vehicle repair assessments. The role requires DRP experience and solid customer service skills, with emphasis on accurate documentation and insurance coordination.

The Estimator will assess vehicle damage, document repairs and parts, and work with a team to meet KPIs. A stable career path with benefits and ongoing training is offered.