Collision Estimator: Elevate Customer Experience & Repairs

Mobile Auto Solutions, LLC; New Braunfels (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in New Braunfels, TX seeks an Estimator to deliver exceptional customer experiences, create accurate repair estimates, and coordinate repair needs with customers and insurers throughout the process.

The role requires 2+ years of DRP estimating and CCC1 experience, plus strong customer service skills. A high school diploma and valid driver’s license are essential. Comprehensive benefits and training opportunities are offered.

Qualifications

• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP compliance

Willingness to complete I-CAR training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in New Braunfels, TX seeks an Estimator to deliver exceptional customer experiences, create accurate repair estimates, and coordinate repair needs with customers and insurers throughout the process.

The role requires 2+ years of DRP estimating and CCC1 experience, plus strong customer service skills. A high school diploma and valid driver’s license are essential. Comprehensive benefits and training opportunities are offered.