Collision Estimator: Drive Repair Experience

Gerber Collision (Texas), Inc.; San Antonio (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance (Day 1)

401(k) Retirement Plan with company‑ḿ

Paid Time Off

Parental Leave

Job summary

Gerber Collision & Glass - Loop 410, San Antonio TX is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs. You will communicate with customers and insurance companies throughout the repair process, assessing damage and documenting repairs and parts replacements.

The role requires 2-3 years of CCC1 experience, DRP familiarity, and strong customer service skills.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Insurance programs knowledge

DRP experience

Education

High School Diploma or equivalent

Tools

DRP systems

Job description

Gerber Collision & Glass - Loop 410, San Antonio TX is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs. You will communicate with customers and insurance companies throughout the repair process, assessing damage and documenting repairs and parts replacements.

The role requires 2-3 years of CCC1 experience, DRP familiarity, and strong customer service skills.