Collision Repair Estimator: Elevate Customer Experience

Holdings LLC; Kenosha (WI); Vor Ort; USD 47.000 - 80.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses

Annual Uniform Stipend

Voluntary Daily Pay

Zusammenfassung

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates and coordinating repairs with customers and insurance providers. You will document communications, set expectations, and ensure alignment with the shop’s KPIs and WOW standards.

Responsibilities include daily production walks with management, DRP compliance, and supporting teammates while maintaining high professional standards and the company

Qualifikationen

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Aufgaben

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Kenntnisse

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP's

I-CAR Training

Valid Driver's License

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates and coordinating repairs with customers and insurance providers. You will document communications, set expectations, and ensure alignment with the shop’s KPIs and WOW standards.

Responsibilities include daily production walks with management, DRP compliance, and supporting teammates while maintaining high professional standards and the company