Collision Estimator: Elevate Customer Experience & Repairs

Holdings LLC; Temperance (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Holidays

Insurance: Medical, Dental & Vision

401(k) with company match

Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers. You will document interactions, guide clients through the repair process, and ensure timely communication with teams to meet KPIs.

The role requires knowledge of repairs, OE guidelines, and DRP processes, with a strong emphasis on accuracy, communication, and teamwork.

Qualifications

• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's.
• Must be willing to complete I-CAR Training.
• Valid driver's license.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP's

I-CAR Training willingness

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers. You will document interactions, guide clients through the repair process, and ensure timely communication with teams to meet KPIs.

The role requires knowledge of repairs, OE guidelines, and DRP processes, with a strong emphasis on accuracy, communication, and teamwork.