Collision Estimator: Customer-Driven Auto Repair Expert

Crash Champions; Shorewood (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring to support our rapid-growth collision repair network. You will educate customers through the repair journey, prepare and lock final estimates, and manage each repair to meet our quality standards.

You will keep customers informed, review data with body technicians, perform post-scanning checks, and pre-close final orders with all required paperwork and carrier requirements. This role emphasizes strong customer service and fast-paced collaboration.

Qualifications

• Customer service skills required.
• Organizational and multitasking abilities; good time management.
• Knowledge of dealing with Insurance partners preferred.
• Ability to work in fast-paced environments.
• Knowledge of estimating systems such as CCC One, Mitchell and Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is hiring to support our rapid-growth collision repair network. You will educate customers through the repair journey, prepare and lock final estimates, and manage each repair to meet our quality standards.

You will keep customers informed, review data with body technicians, perform post-scanning checks, and pre-close final orders with all required paperwork and carrier requirements. This role emphasizes strong customer service and fast-paced collaboration.