Collision Estimator - Fast-Paced, Customer-Driven Repairs

Crash Champions; Livonia (MI); On-site; USD 65,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring for a role in our growing collision repair network. You will educate customers on repair processes, insurance procedures, and rights, while managing estimates and the repair journey to meet our quality standards.

You will work with data and estimating systems (CCC One, Mitchell, Audatex), keep customers informed, and ensure accurate paperwork and carrier requirements throughout a fast-paced environment.

Qualifications

• Knowledge of insurance procedures and repair processes.
• Experience with estimating systems (CCC One, Mitchell, Audatex).
• Ability to work in a fast-paced environment.
• Excellent customer service and organizational skills.

Responsibilities

• Educate customers on repair processes, insurance procedures, rights, and safety.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service

Organization

Insurance knowledge

Multi-tasking

Adaptability

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is hiring for a role in our growing collision repair network. You will educate customers on repair processes, insurance procedures, and rights, while managing estimates and the repair journey to meet our quality standards.

You will work with data and estimating systems (CCC One, Mitchell, Audatex), keep customers informed, and ensure accurate paperwork and carrier requirements throughout a fast-paced environment.