Collision Repair Estimator & Customer Experience Lead

Boyd Group Services; Carrollton (TX); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical Insurance

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses Discount

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Texas seeks an Estimator to deliver an exceptional customer experience by assessing vehicle damage, creating repair estimates, and coordinating repair needs with customers and insurers throughout the process. You will document all interactions, ensure compliance with DRP requirements, participate in production walks, and support the team to meet KPIs.

A high school diploma, basic computer skills, and DRP experience are required; I-CAR training willingness and a valid

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate and timely information, guiding customers through the repair process.
• Ensure compliance with insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP experience (1 year)

I-CAR Training willingness

Valid Driver’s License

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in Texas seeks an Estimator to deliver an exceptional customer experience by assessing vehicle damage, creating repair estimates, and coordinating repair needs with customers and insurers throughout the process. You will document all interactions, ensure compliance with DRP requirements, participate in production walks, and support the team to meet KPIs.

A high school diploma, basic computer skills, and DRP experience are required; I-CAR training willingness and a valid