Collision Estimator: Lead Customer Experience & Repairs

Gerber Collision & Glass; Beaverton (OR); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

401(k) Retirement Plan with company

Medical, Prescription Drug, Dental & V

Employer Paid Short-Term Disability &/

Safety Glasses program

Continuing Education Opportunities

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating all repair needs. The role involves communicating with customers and insurance companies, documenting details, and ensuring workflow aligns with the shop’s KPIs.

A High School Diploma is required, with at least one year of experience and I-CAR training preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Provide an exceptional customer experience while creating estimates and coordinating repair needs.
• Document and communicate repair details to customers and insurance companies throughout the process.
• Ensure compliance with all insurance client requirements and DRP procedures.
• Attend production walks and collaborate with the Management Team to meet KPIs.
• Support teammates and participate in safety and training sessions as required.

Skills

Knowledge of Repairs & OE Guidelines

I-CAR Training

Basic Computer Skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating all repair needs. The role involves communicating with customers and insurance companies, documenting details, and ensuring workflow aligns with the shop’s KPIs.

A High School Diploma is required, with at least one year of experience and I-CAR training preferred.