Collision Repair CSR: Fast-Paced Admin & Customer Champion

Boyd Group; Tampa (FL); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Zusammenfassung

The Boyd Group in Tampa, FL seeks a Customer Service Representative to deliver exceptional customer experiences, manage relationships with customers and insurance partners, and provide comprehensive administrative support to the Repair Facility Team.

You will schedule repairs, handle insurance authorizations, maintain CCC One and ARMS records, and ensure accurate communication throughout the repair process; a HS diploma and 1 year of relevant experience are required.

Qualifikationen

• High School Diploma or GED required.
• 1 year experience in a similar admin role preferred.
• 1 year experience in auto body or similar environment with customer service is a plus.

Aufgaben

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments promptly and obtain repair authorization documentation for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One notes with proper type.
• Confirm rental information and update CCC One with rental car usage data.
• Manage ARMS to ensure vehicles are reflected in CCC One.

Kenntnisse

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Jobbeschreibung

The Boyd Group in Tampa, FL seeks a Customer Service Representative to deliver exceptional customer experiences, manage relationships with customers and insurance partners, and provide comprehensive administrative support to the Repair Facility Team.

You will schedule repairs, handle insurance authorizations, maintain CCC One and ARMS records, and ensure accurate communication throughout the repair process; a HS diploma and 1 year of relevant experience are required.