Collision CSR – Auto Body Admin & Customer Care

Boyd Group; Palm Harbor (FL); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

The Boyd Group is seeking a Customer Service Representative to support our Repair Facility Team with administrative duties and customer interactions. You will coordinate repair orders, insurance communications, and rental information to ensure smooth vehicle repairs.

Ideal candidates have a High School diploma, at least one year in a similar role, and experience in auto body or related settings. Strong multitasking and detail orientation are required for fast-paced daily tasks.

Formación

• High school diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service experience.

Responsabilidades

• Deliver exceptional customer experience for clients and insurers.
• Schedule vehicle repairs using CCC One and standard scripts.
• Retrieve insurance assignments and obtain repair authorization docs.
• Prepare repair orders with checklists, parts, and rental indicators.
• Document communications with customers/insurers in CCC One notes.

Conocimientos

Multitasking

Attention to detail

Customer service

Oral and written communication

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Descripción del empleo

The Boyd Group is seeking a Customer Service Representative to support our Repair Facility Team with administrative duties and customer interactions. You will coordinate repair orders, insurance communications, and rental information to ensure smooth vehicle repairs.

Ideal candidates have a High School diploma, at least one year in a similar role, and experience in auto body or related settings. Strong multitasking and detail orientation are required for fast-paced daily tasks.