Collision CSR: Customer Advocate & Repair Scheduler

Boyd Group; Houston (TX); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Competitive pay

Zusammenfassung

Gerber Collision & Glass on Gavelston Rd in Houston, TX is seeking a Customer Service Representative to deliver exceptional customer experiences in a fast-paced repair facility environment. You will coordinate repairs, manage insurance communications, and maintain meticulous records using CCC One and ARMS systems.

This role requires strong multitasking, attention to detail, and excellent written and verbal communication, with prior customer service in an auto body setting preferred.

Qualifikationen

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar work environment with customer service experience.

Aufgaben

• Schedule vehicle repairs using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO packets with QC checklists, work orders, parts lists and windshield tags.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS system daily to ensure vehicles are tracked in CCC One.

Kenntnisse

Multitasking

Attention to detail

Office equipment

Computer skills

Oral and written communication

Sales drive

Customer service

Ausbildung

High School Diploma

GED

Tools

CCC One

ARMS

Jobbeschreibung

Gerber Collision & Glass on Gavelston Rd in Houston, TX is seeking a Customer Service Representative to deliver exceptional customer experiences in a fast-paced repair facility environment. You will coordinate repairs, manage insurance communications, and maintain meticulous records using CCC One and ARMS systems.

This role requires strong multitasking, attention to detail, and excellent written and verbal communication, with prior customer service in an auto body setting preferred.