Collision CSR: Customer Experience & Admin Specialist

Gerber Collision & Glass; Hartselle (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Competitive hourly pay

Job summary

The Boyd Group is seeking a Customer Service Representative at our Hartselle location. The CSR will deliver an exceptional customer experience, manage communications with customers and insurance partners, and support the Repair Facility Team with administrative tasks.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and logging notes in CCC One. A high school diploma and at least one year in a similar role are required; experience in auto body is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or related environment including customer service.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Obtain repair authorizations and documentation for disassembly of vehicles.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One notes.

Skills

Customer service

Multitasking

Detail-oriented

Communication skills

Education

High School Diploma or GED

Job description

The Boyd Group is seeking a Customer Service Representative at our Hartselle location. The CSR will deliver an exceptional customer experience, manage communications with customers and insurance partners, and support the Repair Facility Team with administrative tasks.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and logging notes in CCC One. A high school diploma and at least one year in a similar role are required; experience in auto body is a plus.