Collision CSR: Elevate Customer Experience & Repair Ops

Boyd Group; Princeton (TX); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

Descripción de la vacante

The Boyd Group – Gerber Collision & Glass in Princeton, TX is seeking a Customer Service Representative to deliver exceptional service to customers and insurers during the auto repair process. The role supports the Repair Facility Team with administrative duties and uses CCC One to schedule, document, and track repairs.

Requirements include a High School diploma or GED, 1 year in a similar role, and a valid driver's license.

Formación

• High School Diploma or GED required.
• At least 1 year in a similar role.
• Preferred: 1 year in auto body or similar environment.

Responsabilidades

• Schedule vehicle repairs using CCC One and scripting.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO packets with QC checklist, parts list, and windshield tag.
• Record communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One.
• Manage ARMS system for rental vehicle tracking.

Conocimientos

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Daily Demand Capacity Planner

Descripción del empleo

The Boyd Group – Gerber Collision & Glass in Princeton, TX is seeking a Customer Service Representative to deliver exceptional service to customers and insurers during the auto repair process. The role supports the Repair Facility Team with administrative duties and uses CCC One to schedule, document, and track repairs.

Requirements include a High School diploma or GED, 1 year in a similar role, and a valid driver's license.