Collision Repair CSR — Customer Experience Specialist

Boyd Group; Hartselle (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Boyd Group is seeking a CSR in Hartselle, AL to deliver exceptional customer experiences while coordinating with customers, insurance partners, and the Repair Facility Team. The role focuses on administrative support, scheduling, and maintaining accurate records in CCC One and ARMS systems.

The ideal candidate will have a high school diploma or GED, at least 1 year of related experience, and familiarity with auto body environments. A valid driver’s license is required.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar role such as administrative assistant.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Execute WOW (Wow Operating Way) plan consistently.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorizations for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS daily and ensure ARMS entries align with CCC One.

Skills

Customer service

Multitasking

Attention to detail

Oral and written communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Boyd Group is seeking a CSR in Hartselle, AL to deliver exceptional customer experiences while coordinating with customers, insurance partners, and the Repair Facility Team. The role focuses on administrative support, scheduling, and maintaining accurate records in CCC One and ARMS systems.

The ideal candidate will have a high school diploma or GED, at least 1 year of related experience, and familiarity with auto body environments. A valid driver’s license is required.