Collision Repair CSR — Customer Experience Leader

Gerber Collision & Glass; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Health coverage Day 1

401(k) match

Disability & life insurance

Voluntary life insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Omaha, NE is seeking a Customer Service Representative to provide an exceptional customer experience in a fast-paced auto repair environment. You will manage relationships with customers and insurance partners while delivering comprehensive administrative support to the Repair Facility Team.

The role focuses on WOW execution, appointment scheduling, and precise documentation using CCC One and ARMS.

Qualifications

• Ability to function well in a fast paced environment, multitasking under pressure.
• Strong attention to detail with a high degree of accuracy.
• General office equipment knowledge and basic computer skills; strong written and verbal communication with sales drive.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC checklist, work order, parts list and windshield tag used to record indicators -R (rental) -NR (no rental) -G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Omaha, NE is seeking a Customer Service Representative to provide an exceptional customer experience in a fast-paced auto repair environment. You will manage relationships with customers and insurance partners while delivering comprehensive administrative support to the Repair Facility Team.

The role focuses on WOW execution, appointment scheduling, and precise documentation using CCC One and ARMS.