Collision Repair CSR: Customer Care & Admin Pro

Mobile Auto Solutions, LLC; Moody (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

You will interact with customers and insurance companies, schedule appointments using CCC One, obtain repair authorizations, and assemble RO work packets to keep repairs moving smoothly. This role emphasizes WOW—Wow Operating Way—and precise documentation.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Tools

CCC One

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

You will interact with customers and insurance companies, schedule appointments using CCC One, obtain repair authorizations, and assemble RO work packets to keep repairs moving smoothly. This role emphasizes WOW—Wow Operating Way—and precise documentation.