Customer Experience Coordinator - Auto Collision & Insurance

Gerber Payroll Services, Inc.; Longmont (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays

Medical & Dental Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative (CSR) to deliver exceptional customer experiences in a fast-paced collision and glass repair environment. You will manage relationships with customers and insurance companies and provide comprehensive administrative support for the Repair Facility Team.

Responsibilities include scheduling, insurance documentation, RO preparation, and meticulous record-keeping in CCC One and ARMS systems.

Qualifications

• High School Diploma or GED.

Responsibilities

• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC checklist, work order, parts list and windshield tag used to record indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in ARMS are noted in CCC One.

Job description

Gerber Collision & Glass is hiring a Customer Service Representative (CSR) to deliver exceptional customer experiences in a fast-paced collision and glass repair environment. You will manage relationships with customers and insurance companies and provide comprehensive administrative support for the Repair Facility Team.

Responsibilities include scheduling, insurance documentation, RO preparation, and meticulous record-keeping in CCC One and ARMS systems.