Collision & Glass Estimator - Customer Experience Lead

Mobile Auto Solutions, LLC; Dundalk (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) Match

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and preparing estimates for repairs. You will coordinate with customers and insurance providers throughout the process to support the repair team and achieve facility KPIs.

The role requires a high school diploma or equivalent, basic computer skills, and DRP compliance. I-CAR training and a valid driver’s license are preferred and may be required for

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and preparing estimates for repairs. You will coordinate with customers and insurance providers throughout the process to support the repair team and achieve facility KPIs.

The role requires a high school diploma or equivalent, basic computer skills, and DRP compliance. I-CAR training and a valid driver’s license are preferred and may be required for