Collision Estimator: Repair Quotes & Customer Experience

Crash Champions; Rocky River (OH); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused associate to educate customers on the repair process, insurance procedures, and customer rights. You will prepare initial estimates, write full estimates after evaluation, and lock final estimates while managing each repair to meet Crash Champions’ quality standards and keep customers informed.

Join a fast-growing, MSO-backed company with extensive benefits and opportunities.

Qualifications

• Customer service skills and ability to handle multiple tasks in a fast-paced environment.
• Knowledge of dealing with insurance partners is preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex) is a plus.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, repair techniques, safety, and value.
• Completes initial estimates, writes full estimates after evaluation, and finalizes estimates.
• Manages each repair through the process and ensures quality standards with in-process QC.

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating software

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused associate to educate customers on the repair process, insurance procedures, and customer rights. You will prepare initial estimates, write full estimates after evaluation, and lock final estimates while managing each repair to meet Crash Champions’ quality standards and keep customers informed.

Join a fast-growing, MSO-backed company with extensive benefits and opportunities.