Collision Estimator | Customer Experience & Repair Lead

Crash-Champions-Collision-Repair-Team-1; Fremont (CA); On-site; USD 74,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a knowledgeable customer service/estimator professional to educate customers on repairs, insurance procedures, and value. You'll prepare and lock final estimates, oversee each repair stage, and ensure adherence to quality standards.

You will keep customers informed, coordinate with body technicians, and handle paperwork and carrier requirements to close cases efficiently. Join a fast-paced team at a multi-shop MSO offering competitive benefits and ongoing opportunities

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking in fast-paced environment.
• Experience or knowledge with insurance partners preferred.
• Ability to work in fast-paced settings.
• Familiarity with CCC One, Mitchell, Audatex estimating systems.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance Knowledge

Multi-tasking

Estimating Systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a knowledgeable customer service/estimator professional to educate customers on repairs, insurance procedures, and value. You'll prepare and lock final estimates, oversee each repair stage, and ensure adherence to quality standards.

You will keep customers informed, coordinate with body technicians, and handle paperwork and carrier requirements to close cases efficiently. Join a fast-paced team at a multi-shop MSO offering competitive benefits and ongoing opportunities