Collision Estimator: Fast-Paced Auto Repair & Customer Advocate

Crash Champions; Angel Run (FL); On-site; USD 65,000 - 141,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a dedicated customer service professional to educate customers about repairs, insurance procedures, and rights. You will complete initial estimates, write final estimates after full evaluation, and manage each repair to meet Crash Champions' quality standards.

You will keep customers informed, review data with body technicians, handle disbursement paperwork, and ensure carrier requirements are met.

Qualifications

• Customer service skills required.
• Organization and multitasking in fast-paced environments.
• Knowledge of dealing with insurance partners preferred.
• Ability to work in a fast-paced environment.
• Familiarity with CCC One, Mitchell & Audatex estimating systems.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Multitasking

Insurance knowledge

Fast-paced work

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a dedicated customer service professional to educate customers about repairs, insurance procedures, and rights. You will complete initial estimates, write final estimates after full evaluation, and manage each repair to meet Crash Champions' quality standards.

You will keep customers informed, review data with body technicians, handle disbursement paperwork, and ensure carrier requirements are met.