Collision Estimator & Repair Process Specialist

Crash Champions; Colorado; On-site; USD 65,000 - 138,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

Job summary

Crash Champions is hiring to support its rapidly growing network of collision repair centers. The role involves educating customers about repairs, producing and finalizing repair estimates, and overseeing repairs while keeping customers informed for a high-quality experience across our 650+ locations.

The successful candidate will coordinate with Body Technicians, review data procedures, and help ensure carrier requirements are met, while delivering outstanding customer service in a fast-paced

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environment adaptation

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring to support its rapidly growing network of collision repair centers. The role involves educating customers about repairs, producing and finalizing repair estimates, and overseeing repairs while keeping customers informed for a high-quality experience across our 650+ locations.

The successful candidate will coordinate with Body Technicians, review data procedures, and help ensure carrier requirements are met, while delivering outstanding customer service in a fast-paced