Collision Estimator: Customer-Focused Repair Estimates

Crash Champions; Downey (CA); On-site; USD 70,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with 650+ locations across the U.S. We educate customers on repair processes, insurance procedures, and rights. You will drive initial and final estimates, manage repairs end-to-end, and ensure quality through in-process QC while keeping clients informed throughout.

Join a fast-paced team focused on delivering exceptional customer experiences, data procedures with technicians, and accurate paperwork for carrier requirements.

Qualifications

• Customer service and multitasking skills in a fast-paced shop.
• Knowledge of dealing with Insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Insurance partners

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with 650+ locations across the U.S. We educate customers on repair processes, insurance procedures, and rights. You will drive initial and final estimates, manage repairs end-to-end, and ensure quality through in-process QC while keeping clients informed throughout.

Join a fast-paced team focused on delivering exceptional customer experiences, data procedures with technicians, and accurate paperwork for carrier requirements.