Collision Estimator & Repair Process Lead

Crash Champions; Ridgeland (MS); On-site; USD 65,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Repair Estimator to educate customers on repair processes, insurance procedures, and value. You will complete initial estimates, finalize estimates after disassembly, and manage repairs while maintaining our quality standards.

You will keep customers informed about vehicle status, review data with Body Technicians, and handle pre-close procedures and carrier requirements to ensure a smooth experience.

Qualifications

• Educate customers on the repair process, insurance procedures, rights, techniques and value.
• Completes initial estimates, writes final estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair and ensure quality standards through in-process QC.
• Keep customers informed on vehicle status and deliver a best-in-class experience.
• Pull and review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order and handle paperwork and carrier requirements.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a Customer Repair Estimator to educate customers on repair processes, insurance procedures, and value. You will complete initial estimates, finalize estimates after disassembly, and manage repairs while maintaining our quality standards.

You will keep customers informed about vehicle status, review data with Body Technicians, and handle pre-close procedures and carrier requirements to ensure a smooth experience.