Collision Estimator: Repair Process & Customer Experience

Jobtailor; Little Rock (AR); On-site; USD 45,000 - 68,000; Full time

Job summary

Crash Champions in Little Rock, AR is seeking an Estimator to educate customers on vehicle repair processes, insurance procedures, and customer rights while delivering accurate estimates from initial assessment through final lock.

You will manage each repair, perform in-process QC, keep customers informed, review data with body technicians, and handle pre-close paperwork, disbursements, and carrier requirements to ensure timely, quality outcomes.

Qualifications

• Experience in vehicle repair estimation and QC.
• Familiar with CCC One, Mitchell, Audatex.
• Excellent customer service and insurance liaison skills.
• Ability to manage multiple repairs with tight timelines.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards via in-process QC.
• Keep every customer informed and updated on vehicle status and provide an exceptional experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions, and meet carrier requirements.

Skills

Customer Service Skills

Organization Skills

Time Management

Adaptability

Insurance Knowledge

Estimating Systems Knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Little Rock, AR is seeking an Estimator to educate customers on vehicle repair processes, insurance procedures, and customer rights while delivering accurate estimates from initial assessment through final lock.

You will manage each repair, perform in-process QC, keep customers informed, review data with body technicians, and handle pre-close paperwork, disbursements, and carrier requirements to ensure timely, quality outcomes.