Collision Estimator: Estimates, QC & Customer Experience

Crash Champions; Jackson (MS); On-site; USD 65,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Specialist to educate customers through the repair process, generate and finalize vehicle repair estimates, and coordinate with insurance partners to ensure a smooth experience across our 650+ locations.

You will manage repairs, perform in-process QC, and keep clients informed from intake to completion, collaborating with body technicians to meet carrier requirements and deliver exceptional service.

Qualifications

• Customer service orientation and communication skills.
• Strong organization, multitasking, and time-management abilities.
• Experience or knowledge with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with estimating systems: CCC One, Mitchell, Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Multitasking

Time management

Insurance knowledge

Fast-paced environments

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a Customer Experience Specialist to educate customers through the repair process, generate and finalize vehicle repair estimates, and coordinate with insurance partners to ensure a smooth experience across our 650+ locations.

You will manage repairs, perform in-process QC, and keep clients informed from intake to completion, collaborating with body technicians to meet carrier requirements and deliver exceptional service.