Collision Estimator: Repair Estimates & Customer Care

Crash Champions; Marietta (GA); On-site; USD 65,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-centric estimator to educate customers on the repair process, insurance procedures, and their rights. You will complete initial and final estimates, manage each repair through to completion, and ensure quality standards with in-process QC.

You will keep customers updated on status while collaborating with Body Technicians, reviewing data, and handling post-scanning steps.

Qualifications

• Strong customer service focus and clear communication are required.
• Ability to stay organized and multi-task in a dynamic shop setting.
• Experience with insurance partners and claim processes is preferred.
• Comfort with fast-paced environments and changing priorities.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the repair process, insurance steps, and rights.
• Prepare initial estimates, complete estimates after damage evaluation, lock final estimates.
• Manage each repair and ensure Crash Champions quality standards with QC.
• Keep customers informed on vehicle status and provide excellent service.
• Pull and review data with Body Technicians and complete post-scanning steps.
• Pre-close repair orders, handle disbursement paperwork, and ensure carrier requirements.

Skills

Customer Service

Organization & multitasking

Insurance partners knowledge

Fast-paced environments

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-centric estimator to educate customers on the repair process, insurance procedures, and their rights. You will complete initial and final estimates, manage each repair through to completion, and ensure quality standards with in-process QC.

You will keep customers updated on status while collaborating with Body Technicians, reviewing data, and handling post-scanning steps.