Collision Estimator: Repair Process & Customer Care Lead

Jobtailor; Saint Augustine (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Crash Champions is seeking an organized estimator to guide customers through vehicle repair and insurance processes. You will educate clients, prepare initial estimates, write comprehensive estimates after evaluation, lock final figures, and oversee each repair from start to finish.

You’ll conduct in-process QC, post-scan checks, and pre-close the repair order while ensuring clear communication with customers and carriers.

Qualifications

• Customer service and communication skills are essential.
• Ability to stay organized and manage multiple tasks.
• Experience with fast-paced environments and time management.
• Familiarity with insurance procedures is a plus.

Responsibilities

• Educate customers on repairs, insurance, rights, and processes.
• Complete initial estimates; write full estimates after evaluation.
• Manage each repair throughout its lifecycle and ensure QC.
• Keep customers informed and updated on status; review data with Body Technicians.
• Handle post-scanning tasks and pre-close the repair order.
• Address exceptions and comply with carrier requirements.

Skills

Customer Service Skills

Organization And Multi-Tasking

Good Time Management

Adaptability To Fast-Paced Environment

Insurance Knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking an organized estimator to guide customers through vehicle repair and insurance processes. You will educate clients, prepare initial estimates, write comprehensive estimates after evaluation, lock final figures, and oversee each repair from start to finish.

You’ll conduct in-process QC, post-scan checks, and pre-close the repair order while ensuring clear communication with customers and carriers.