Collision Estimator: Repair & Customer Experience Lead

Gerber Collision & Glass; Kerrville (TX); On-site; USD 50,000 - 91,000; Full time

Job summary

Gerber Collision & Glass in Kerrville, TX is seeking an Estimator to deliver exceptional customer experiences by creating precise repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies throughout the process, ensuring alignment with KPIs and team goals.

Requirements include 2+ years DRP estimating, 2+ years CCC1 experience, 4+ years of customer service, a high school diploma, and a valid driver's license. I-CAR training is preferred.

Qualifications

• 2+ years DRP estimating experience required
• 2+ years CCC1 experience
• 4+ years customer service experience required
• High School Diploma or equivalent required
• Must be willing to complete I-CAR Training
• Valid Driver’s License required

Responsibilities

• Document and update customer interactions accurately
• Provide accurate and timely information guiding customers through the repair process
• Ensure compliance with insurance requirements and WOW operating standards
• Communicate customer requests to appropriate team members
• Greet customers and maintain positive energy in person and on the phone
• Participate in production walks and staff meetings as required
• Support team members when needed
• Attend training sessions and workshops as recommended by Store Manager

Skills

Collision DRP estimating

CCC1 experience

Customer service

I-CAR training

Valid driver’s license

Education

High School Diploma or equivalent

Tools

CCC1

I-CAR Training

Job description

Gerber Collision & Glass in Kerrville, TX is seeking an Estimator to deliver exceptional customer experiences by creating precise repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies throughout the process, ensuring alignment with KPIs and team goals.

Requirements include 2+ years DRP estimating, 2+ years CCC1 experience, 4+ years of customer service, a high school diploma, and a valid driver's license. I-CAR training is preferred.