Collision Estimator: Drive Customer Experience & Repairs

Boyd Group; Oklahoma; On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holiday pay

Health Insurance from Day 1

401(k) with company match

Disability & Life Insurance

Education Opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers. You will align with team KPIs and ensure smooth communication throughout the repair process.

The role requires a high school diploma or equivalent, basic computer skills, and at least 1 year of experience. I-CAR training and a valid driver’s license are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Minimum of 1-year experience
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers. You will align with team KPIs and ensure smooth communication throughout the repair process.

The role requires a high school diploma or equivalent, basic computer skills, and at least 1 year of experience. I-CAR training and a valid driver’s license are preferred.